Refund policy

Satisfaction Guarantee

We want you to be fully satisfied with your unit.

If your order arrives with a manufacturing defect, misprint, or is damaged during transit, please notify us within 14 days of delivery. Once verified, we will repair, replace, or refund the item at no additional cost to you.

Because Each Unit Is Made to Order

All units are produced individually and on demand. For this reason, we do not accept returns or exchanges for:

  • Worn or used items

  • Incorrect size selection

  • Buyer’s remorse or change of mind (outside EU cooling-off rights)

  • Items returned without original condition, tags, or original packaging

Please review the Size Guide carefully before ordering.
If you need assistance choosing the correct size, our team is available prior to purchase.

Damages & Order Issues

Please inspect your unit upon delivery.

If you receive the wrong item, a damaged unit, or a defective product, contact us immediately at support@augmentedcw.com and include clear photos of the issue. We will assess the situation and provide an appropriate solution.

Non-Returnable Items

We do not accept returns for:

  • Sale or discounted items

  • Gift cards

  • Items not in original, unused condition

European Union – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, without providing a reason.

Conditions apply:

  • The item must be unused and unworn

  • Original tags must be attached

  • The item must be returned in its original packaging

Return shipping costs under the EU withdrawal right are the responsibility of the customer, unless the item is defective or incorrect.

Refunds

Once your return request is approved and the item has been received and inspected, we will notify you of the approval or rejection.

If approved, the refund will be issued to your original payment method. Refunds are typically processed within 10 business days.

If more than 15 business days have passed since approval, please contact us at support@augmentedcw.com.

How to Request a Return

To initiate a return, email support@augmentedcw.com with:

  • Order number

  • Reason for return

  • Photos (if applicable)

Returns sent without prior authorization will not be accepted.