Shipping policy
Production & Processing
Every unit is produced individually once your order is placed.
Because of this made-to-order process, production and shipping times may vary depending on demand and destination.
Orders typically require 2–7 business days to be produced and prepared before shipping.
During high-volume drops or peak periods, processing times may take slightly longer.
Shipping
Delivery times depend on your country, local carrier conditions, and customs processing.
Please note that all shipping times are estimates and not guaranteed, and delays may occur due to factors outside our control, such as customs inspections, carrier delays, or adverse weather.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the weight of your order.
Orders over 100€ may qualify for free shipping, depending on destination and shipping method.
Incorrect Address & Delivery Issues
Please ensure that your shipping information is complete and accurate at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer and cannot replace or refund these orders.
If your package is lost or arrives damaged during transit, contact us at support@augmentedcw.com and we will assist you in resolving the issue.
Customs, Duties & Import Fees
International orders may be subject to customs duties, taxes, or import fees determined by local authorities.
These charges are not included in our product prices or shipping fees and are the responsibility of the customer.
Need Assistance?
If you have any questions regarding your order or shipment, please contact us at
support@augmentedcw.com.
Our team is happy to assist you.